All Reservations require a NON-REFUNDABLE Reservation Deposit of $500. Interim and Final Payments shall be made as defined on the Reservation Confirmation. The Final Payment is due Thirty (30) days prior to your arrival date. If the Interim or Final payments are not received when due, your reservation will be cancelled. Reservation changes are subject to a $25 processing fee once under deposit.
Reservations cancelled within 60 days of your arrival date are NON-REFUNDABLE. It is advised that trip interruption/cancellation insurance be purchased prior to making your payments. No-shows will receive no refunds.
A full refund will be made should travel become impossible because of travel restrictions mandated by governmental agencies as in the case of Covid19 travel restrictions.
Cancellation/Damage Insurance
It is highly recommended that Cancellation Protection and/or Damage Protection insurance be purchased for your trip. There are many travel insurance companies
available for this insurance purchase. It is also advisable that Cancellation Protection insurance include “Cancel For Any Reason” (CFAR) coverage.
Refundable Damage & Electrical Deposit
All Rentals require a REFUNDABLE $500 deposit for Damage & Electrical Usage Overages. Provided there are no damage charges or electrical usage overages, deposits are refundable within 14 days of your departure date.
A Cap has been placed on the electric usage at 35 Kilowatt Hours per day; this property is sub-metered and readings are taken on arrival & departure of each reservation.
Electrical usage over the 35 KWH daily allowance will be the guest’s responsibility to pay and usage to be billed at the current utility rate (approximately $0.51/KWH) over
the cap. Overages shall be deducted from Electrical Deposit and guest will be responsible to pay any balance should overages exceed the $500.00 deposit.
Cleaning Fees
Cleaning fees will be charged for all stays. Excessive wear, extra linens, carpet stains & smoke odors will also be subject to additional cleaning fees.
Occupancy Limits
This vacation rental has a maximum occupancy limit. Please provide the total number of guests when making your reservation to ensure that enough bedding and supplies are available.
Check-In
Check-in time is after 3:00 p.m. Keys are located in a lock box at the Vacation Rental. A complete set of check-in instructions will be sent to you upon receipt of final payment. Review your Check-In Instructions thoroughly and bring them along with you.
Check-Out/Cleaning
Check-out time is 11:00 a.m. It is your responsibility to start the dishwasher and/or wash used dishes, remove the trash, & launder linens daily. Housekeeping will take care
of any remaining items from your last day only. Excessive amounts of dirty linens, dishes and trash will result in additional cleaning charges to your account.
Late Check-Out
Late check-outs must be authorized in advance and can be confirmed at a half-day rate upon availability. Unauthorized late check-outs will be charged for one extra full day.
Please note that the requested check-out time on your Reservation Confirmation form
does not confirm a late check-out.
If You Get Locked Out
If you have obtained your key from the lock box at the entry door, be sure to return it
immediately. Additional keys are available inside the rental property for your convenience. If after hours lock out assistance is needed, there will be a $25 charge payable in cash to the assisting agent.
Compliance to Rules/Policies
Guests must be in compliance with all Complex House Rules, in addition to the Policies stated herein. Any violations of these rules will result in an immediate eviction without refund.
Damages
Please report any damage to us immediately. Prompt action may allow us to lessen the damage (especially spills on carpet or furniture). Excessive wear, tears, stains, burns, missing/broken items, lost keys, lost or damaged gate remotes, extra cleaning, smoke
odor, etc., will be discounted from your Damage & Electrical Deposit.
Maintenance
Please report any equipment failure to us immediately. We reserve the right to enter your Vacation Rental during your stay for repairs with 48 hours notice, and without notice in an emergency.
Food/Condiments
Please feel free to use any existing condiments, storage bags, etc. If you use the “last” please replace.
BBQ
The pellet BBQ is provided for our guest’s use and convenience. Refilling the pellet hopper is the guest’s responsibility. Before you begin using the BBQ you should
check the hopper to verify there is an adequate supply of pellets. If the hopper needs to be refilled, there are several local stores that sell pellets. Pellets can be purchased at Costco, Lowe's, Home Depot, Walmart, Target, or Ace Hardware.
For the benefit of guests following your stay, please wipe down the BBQ and keep it in
a reasonably clean condition. We complete a more detailed cleaning a couple of times
a year.
Laundry
The laundry is located in the upstairs bathroom. Laundry detergent and supplies are in the area or in the vanity cabinet adjacent to the washer/dryer. If you use the last of the detergent or other laundry supplies, please replace.
Construction
Construction in areas surrounding our rental property are beyond our control. We do not offer refunds or discounts for construction noise or disturbances. If there is excessive noise beyond normal working hours, we will attempt to contact the construction site manager regarding working hours.
Bugs
Insects are part of life in the tropics. Exterior insect spraying is conducted every three months which helps keep insects from the interior of the building but is not 100% effective. If insects are found inside the building, “insect bait stations”, found at the
local hardware stores, have been found to be effective in controlling these insects.
Also, it is a good idea to remove garbage daily and store all food in containers.
Emergencies
For any emergencies concerning your reservation or rental property, please call us at 510-427-2795. If you have a safety or medical emergency, please dial 9-1-1.
Pets
There are no pets allowed in this rental property, with the exception of a service animal. In this case, full disclosure and proper documentation must be provided at the time your reservation is made. If proper notification is not given, we reserve the right to cancel your reservation or vacate you immediately.
Smoking
Smoking is strictly prohibited in all rental properties. Please be advised that there are smoking laws in the State of Hawaii which prohibit smoking in public areas and entire condominium complex properties, including all common areas. Direct violations will result in an automatic $75 fine plus the cost of carpet/upholstery cleaning, and any other damages as a result.
Disclosures & Miscellaneous Information
All rates, discounts, taxes & policies are subject to change without notice
For crime prevention, be sure that all doors and windows are locked when you leave or sleep. We are not responsible for theft, lost, or missing items. Please contact the
local police for assistance.
We do not manage the condominium complex and have no control over closed facilities, complex improvements, and pest control. We will do our best to give you advance notice as it becomes available to us.
Re-renting and subletting are strictly prohibited. Unregistered guests or occupants
will be vacated immediately and without refund.
Guests assume all responsibility for risks associated with travel, activities, cars, etc., including but not limited to, accidents, illness, inclement weather, drowning, traffic, and crime.
Parking
There is one dedicated uncovered parking space available near the condo. The dedicated parking spot is approximately 50 feet from the door and up 16 steps. Additional parking is available on Walua Rd outside Alii Cove. Please remember to remove all valuables from your car. You could park temporarily (15 minutes max) directly in front of the condo to unload groceries from Costco or that sort of thing.
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